Got a Travel Insurance claim?
There’s no place like home. So wherever you’re travels have taken you, and whatever might have happened along the way, we’ll make the homecoming easy.
Our simple Travel Insurance claims system means you’ll spend less time worrying about what happened – and more time sharing the good memories instead.
Call us to make a claim
Call 131 123
24 hours, 7 days
Or you can call + 61 2 9025 2840 and reverse the charges from anywhere in the world.
How to make a Travel Insurance claim
Contact us first on 131 123 or your insurance adviser.
Email us at travelclaims@iag.com.au.
When you call
It may help speed up the lodgment of your claim if you have the following information handy:
Medical claims
- Original medical or dental reports. We need written confirmation of your illness or injury from a qualified member of the medical or dental profession.
Luggage claims – loss or theft
- A copy of the report you lodged with the police or the carrier from where the loss or theft was reported
- Evidence of ownership, such as declarations, original receipts, valuations, photographs, operating manuals.
Cancellation expenses
- Original receipts, tickets or
- A letter from the travel agent showing any charges to rearrange or cancel your journey or
- A doctor’s certificate or a letter from the carrier
What happens next
Luggage claims
We will decide whether to:
- Repair the luggage
- Replace the luggage with the nearest equivalent new luggage
- Pay you the cost of repair or replacement
Cancellation expenses claims for frequent flyer purchases
If we agree to settle your claim for cancellation and you have bought your ticket using frequent flyer points or a similar scheme:
- We take the equivalent retail cost of your flight minus your financial contribution
- Then multiply this figure by the total number of points lost; and
- Divide by the total number of points used to obtain your original ticket.
Excess
An excess of $100 applies to each claim.
Don’t forget
If you have an emergency or a problem while travelling, rest assured that urgent assistance from our 24-hour Worldwide Emergency Hotline service is only a phone call away. One reverse charge phone call from anywhere in the world on + 61 2 9025 2840 will put you in touch with multilingual staff, expertly trained in dealing with travel problems and emergencies.
Insurance issued by Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. When making decisions about the product you should consider the Product Disclosure Statement available from NRMA Insurance.
NRMA Travel Insurance is issued by CGU Insurance Limited ABN 27 004 478 371.